FAQ

All shoes are custom made to your cause. It can take up to 6 months to receive a custom pair of MyCause shoes. While we try our best to get orders out ASAP when they're ordered, we can not control a few variables within the world supply chain.

Shipping is at a discounted rate with the carrier you choose.

We ship to anywhere in the world.

If the product is in stock, we will be shipping your order within 2 business day; if not, then you will receive notice when it is in stock.

All shoes are custom-made to your cause. We take great care and pride in making your shoes so that they cause a convo wherever you go.

If your shoes do not fit your feet, then you have 3 days from the date of receipt to notify us that they did not fit, and receive a RAN (Return Authorization Number). You must return the shoes unused, without wear and tear, and no stains in order to be eligible for an exchange. You may send them back to us, at your expense, and we will happily exchange them for another size. You can only receive 1 exchange of size per order.

You will receive an order confirmation upon checkout. You will then receive a notice of Fulfillment once your order has completed the Production Phase. You will then receive a tracking update providing you with your tracking number for your goods when we ship them.

NOTE: It may be some time between the date of order and your next notice, so please be patient and understand that it can take 1-6 months to complete the entire journey.

Yes. All orders are charged at the time of the order because these are custom made items.

MyCause is the name of the brand, just like any other brand of shoe you may see. The brand name MyCause is on the shoe and stays there.

No. At this time, the shoes that you see are what we currently make.

We strive to represent all causes, however, if you notice that we do not have your cause, simply send us an email through the website or through Facebook and Jimmy would be happy to make your cause's products for you.

Before you ship your order back to us, you must call and get a Refund Authorization Number or RAN.

Returns and exchanges

If you purchase a shoe, like the Perseverance 1.0, from our website, then you are able to exchange the unused shoes for a different size, within 7 days of delivery. The shoes must be in original condition with accompanying bag/box and NOT USED. The customer is responsible for any shipping costs that are incurred for sending the order back to us and then back to them.

The Customer has 6 days from date of order to cancel an order for a refund, minus a 30% Materials & Labor Loss Fee for beginning the Production Process but not finishing it. After the 6th day, the customer is no longer able to request a refund because the product has already entered the Production Phase.

There are no refunds on any products.