FAQ

Shipping policy

MyCause shipping is free for any destination inside the USA. If you are shipping internationally, you will incur whatever the shipping fee is.

As long as the order originates inside the USA, we ship anywhere.

If the product is in stock, we will be shipping your order within 2 business days; if not, then you will receive notice when it is in stock.

Shoes are pre-order only right now. We expect production to begin in the middle of March.

Returns and exchanges

Custom Shoes: There are NO REFUNDS for custom shoes, however, if you purchase a production shoe, like the Perseverance 1.0, from our website, then you are able to exchange the unused shoes for a different size or color option, within 14 days of delivery.

There are no refunds on Masks, Paracord Ribbon Keychains, Blankets, Tumblers, Challenge Coins and Socks. 

Exchanges are allowed for Paracord Ribbons, but only for another color, within 14 days of delivery.

Before you ship your order back to us, you must call and get a Refund Authorization Number or RAN.